Accurx Patient Triage – Contact our Doctors Online

Accurx Patient Triage is available Monday to Friday from 8am to 6:30pm, excluding Bank Holidays.

Station Road Surgery is a 'Total Triage' practice.

Please complete an Accurx Patient Triage if you would like to book an appointment with the Doctor or Nurse Practitioner.

If you are unable to complete an Accurx Patient Triage, please phone or visit the surgery and we will complete an Accurx Patient Triage on your behalf. When calling or visiting Station Road Surgery, receptionists will be able to assist you with your query.
Please note all incoming and outgoing calls are recorded.

You DO NOT need to complete an Accurx Patient Triage if you would like to book an appointment with the Nurse e.g. childhood immunisations, dressing change, asthma review, cervical screening etc. Please phone the surgery to book an appointment.

If you require support when the surgery is closed (Evenings, Weekends and Bank Holidays), you can still access NHS self-help advice regarding your condition via Accurx Patient Triage.

If you have an urgent medical problem and you’re not sure what to do, please call 111 or visit 111.nhs.uk (for people aged 5 and over only). NHS 111 is available 24 hours a day, 7 days a week.

For medical emergencies please call 999. For example; chest pains, significant shortness of breath, severe bleeding that cannot be stopped or a suspected stroke.

Have you got the NHS App?

A simple and secure way for you to access a range of NHS services on your smartphone or tablet. The NHS App lets you conveniently order repeat prescriptions, view your GP medical record and quickly check symptoms. It's free and owned by the NHS so you know your personal data is always secure. You can find it on the Google Play store for Android devices and App Store for Apple iOS devices.

Take control of your health. Download the NHS App

Or alternatively, you can use PatientAccess

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If you have friends or family staying with you temporarily (Less than 3 months) and they need medical advice or attention. DO NOT bring them to the practice. Please take them to an Urgent Care Centre or Accident and Emergency for fast treatment. Thank you.

Get the right treatment when you need it

NHS services are very busy. It's important to come forward with any health concerns but you can help ease the pressure by choosing the right service.

Knowing the right place to go can help you get the treatment you need faster. Please choose wisely and help us help you.

Looking after yourself

Most minor illnesses will get better without the need to visit a doctor and can be treated at home. The NHS England website has Health A to Z, which is a complete guide to conditions, symptoms and treatments, including what to do and when to get help.

You can help ease the pressure on local health services by making sure your medicine cabinet is fully stocked with the basic essentials, such as paracetamol, ibuprofen, cold remedies, indigestion treatment and antihistamine, and by ordering repeat prescriptions in good time so that you don't run out.

Pharmacy

Your local pharmacist can give you expert advice about over-the-counter medicines that can help you with lots of common conditions such as Diarrhoea, a runny nose, a cough or headache - without the need for an appointment.

As well as dispensing prescriptions, pharmacists provide a range of services related to specific health issues and can advise on minor ailments such as colds, skin conditions and allergies.

Other services include emergency contraception and an emergency supply of prescription medicine. Find information on what to do if you have run out of prescription medicine.

General practice

If you have an illness or injury that won’t go away, including persistent vomiting, ear pain, stomach ache or back ache, make an appointment with your GP.

Urgent treatment Centre's

Urgent treatment Centre's and minor injury units are equipped to diagnose and deal with many of the most common ailments people attend emergency departments for, including sprains, minor burns, and minor illnesses.

Patients can visit a Centre without an appointment if they have an urgent condition that needs to be seen on the same day.

Appointments can also be booked by contacting NHS 111 by phone or online. By using NHS 111 patients will know they are going to the right place for treatment.

Dental

You should be registered with a dental practice and have regular check-ups. Your dentist can also help with toothache, gum problems, wisdom teeth, bleeding from the gums and most other mouth related health problems.

If you need urgent treatment, please contact your usual dental practice, as they may be able to see you or direct you to an urgent dental care service. You can also phone NHS 111 which can put you in touch with an urgent dental service. Do not contact a GP, as they will not be able to offer urgent or emergency dental care.

Find your nearest dental practice here.